At stevemaddensstore, your satisfaction is our priority. If for any reason you are not completely happy with your purchase, we’re here to help.

Returns

  • You may return eligible items within 30 days of delivery.
  • Items must be unused, unwashed, and in original condition with all tags attached.
  • For hygiene reasons, certain items such as undergarments or final sale items cannot be returned.

Refunds

  • Once we receive and inspect your return, we will process your refund back to your original payment method within 5–10 business days.
  • Shipping costs are non-refundable unless the return is due to our error (wrong or defective item).

Exchanges

  • If you need a different size or color, we recommend placing a new order and returning the original item.
  • This ensures faster service and product availability.

How to Start a Return

  1. Contact us at [email protected] with your order number and return request.
  2. We’ll provide return instructions and a shipping label if applicable.
  3. Pack the item securely and send it back.

Questions?

If you have any concerns about your return, feel free to contact our team at [email protected].

We want shopping with us to be risk-free and enjoyable!