At stevemaddensstore, your satisfaction is our priority. If for any reason you are not completely happy with your purchase, we’re here to help.
Returns
- You may return eligible items within 30 days of delivery.
- Items must be unused, unwashed, and in original condition with all tags attached.
- For hygiene reasons, certain items such as undergarments or final sale items cannot be returned.
Refunds
- Once we receive and inspect your return, we will process your refund back to your original payment method within 5–10 business days.
- Shipping costs are non-refundable unless the return is due to our error (wrong or defective item).
Exchanges
- If you need a different size or color, we recommend placing a new order and returning the original item.
- This ensures faster service and product availability.
How to Start a Return
- Contact us at [email protected] with your order number and return request.
- We’ll provide return instructions and a shipping label if applicable.
- Pack the item securely and send it back.
Questions?
If you have any concerns about your return, feel free to contact our team at [email protected].
We want shopping with us to be risk-free and enjoyable!